FAQ
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Refund
We offer refunds only for products that are defective, damaged, or incorrectly delivered. Refund requests must be made within 7 days of receiving the order.
No. Refunds are not available for:
Customized or tailored items
Sale or discounted items
Used or washed products
To request a refund, please contact us with your order details, proof of purchase, and a clear photo/video of the defect/damage.
Once approved, refunds are usually processed within 7–10 working days through the original payment method.
Yes, in many cases we offer an exchange or replacement product if stock is available.
If the product is defective/damaged, Gayathri Textiles will cover the return shipping cost.
If the return is due to customer preference (e.g., change of mind), the customer will bear the shipping charges.
Orders canceled within 24 hours of purchase are eligible for a full refund.
Orders already shipped cannot be canceled.
Shipping charges are non-refundable unless the return is due to our error (wrong or defective item sent).
Yes, but international customers must bear return shipping costs unless the item received is defective/damaged.
You can reach us at:
Phone/WhatsApp: +91 8754474246
Email: gayathritextilesofficial@gmail.com
Delivery
Yes, we deliver to most cities and towns across India through trusted courier partners.
Yes, we ship worldwide. International delivery charges and timelines will vary depending on the destination country.
Within India: 5–7 working days (may vary by location).
International orders: 10–20 working days, depending on customs and courier services.
Delivery charges within India are calculated at checkout, based on order value and location.
Free shipping may be available on orders above a certain amount (check our offers).
International shipping charges are based on weight and destination.
Once your order is shipped, you will receive a tracking ID and courier details via SMS, WhatsApp, or email.
The courier will usually attempt redelivery. If unsuccessful, you can contact the courier directly or reach out to us for assistance.
Yes, you can update your delivery address before dispatch by contacting our support team. Once shipped, the address cannot be changed.
Currently, same-day delivery is not available. Express delivery may be arranged for select locations at an additional cost – please contact us before placing your order.
If your order has not arrived within the estimated time, please contact our customer support with your order ID, and we’ll help track it for you.
Shipping & Returns
Yes, we deliver to most PIN codes across India through reliable courier partners.
Yes, we ship internationally. Shipping charges and delivery times depend on the destination country.
Within India: 5–7 working days.
International orders: 10–20 working days (depending on customs and courier services).
Shipping charges are calculated at checkout based on location and order value.
Free shipping may be available on orders above a certain amount (check our offers).
International shipping charges are based on package weight and country.
Once your order is shipped, you’ll receive a tracking ID via SMS, WhatsApp, or email.
We accept returns only if:
The product is defective or damaged.
The wrong item was delivered.
Returns must be requested within 7 days of receiving the order.
No. The following items are non-returnable:
Customized or tailored products
Sale or discounted items
Used or washed fabrics
If the return is due to a defect, damage, or our mistake, Gayathri Textiles covers the return shipping.
If the return is due to customer preference (e.g., change of mind), the customer bears the return shipping cost.
Contact us with your order ID, details, and a photo/video of the issue. Our team will guide you through the process.
Once we receive and inspect the returned product, refunds are processed within 7–10 working days via the original payment method.
Orders can be canceled within 24 hours of placing them.
Once shipped, orders cannot be canceled.
You can reach us at:
Phone/WhatsApp: +91 8754474246
Email: gayathritextilesofficial@gmail.com
Payment
We accept the following payment options:
UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
Debit/Credit Cards (Visa, MasterCard, RuPay)
Net Banking
Wallets
Bank Transfer
Cash on Delivery (COD) – available in select locations
Yes, COD is available for certain PIN codes within India. You can check availability during checkout.
Yes, we use secure and trusted payment gateways with encryption to ensure your information is always protected.
Currently, we do not offer EMI options. However, some card providers may allow EMI on eligible transactions.
Yes, international customers can pay using credit/debit cards and supported online payment methods.
If your payment fails:
Check your internet connection.
Try again with a different payment method.
If the amount was deducted but the order was not confirmed, contact us with transaction details.
Yes, once the payment is successful, you’ll receive an invoice/receipt via email or WhatsApp.
No, once an order is placed, the selected payment method cannot be changed.
No extra charges are applied by Gayathri Textiles. However, your bank or payment provider may apply standard transaction or currency conversion fees.
For any payment queries, you can reach us at:
Phone/WhatsApp: +91 8754474246
Email: gayathritextilesofficial@gmail.com
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- Call : 8754474246
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- mail : sales@gayathritextiles.com
